A few months ago I was introduced to a new client by a contact from a corporate entity. Bert had introduced me before and the positive feedback he received ensured he was totally comfortable introducing me again. Don’t you just love it when that happens? I do. This post is about how a “conflict of interest” arose, why it might have happened and how relationships can end up stronger if issues that arise are handled empathetically.
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Conflicts seem to be all the rage
If you believed everything you read in the media the World seems to be rife with conflict and there are less newsworthy conflicts evolving in business – most often called conflicts of interest. Indeed they happen so often that the Financial Services Authority mentions them in their rulebook. However, this was a “softer” scenario where relationships were at risk Continue reading